Privacy Policy

Important notice regarding text messaging data

We do not sell, rent, or share mobile information, phone numbers, SMS opt-in data, or consent records with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with third parties, except aggregators and providers of text messaging services solely to deliver and support messages you have consented to receive.

1. Information we collect

We collect information you provide, such as your name, phone number, email address, preferred contact method, vehicle details, VIN if supplied, vehicle ZIP Code, repair needs, insurance or claim details, and optional damage photos. We may also receive appointment details, service history, feedback, and records of communications and communication preferences. When you opt into a messaging program, consent records may include the selection, date, time, and source of the opt-in.

Our website and its service providers may collect technical information such as IP address, browser and device information, pages visited, referral sources, campaign parameters, and advertising click identifiers. The website uses browser storage and analytics technologies. Information required to process a purchase may be collected when applicable; our estimate inquiry form does not request payment-card details.

2. How we use your information

We use information to review repair requests, provide estimates and services, manage appointments, respond to questions, communicate about requested repairs, maintain customer records and communication preferences, process applicable transactions, improve our website, measure advertising performance, and help prevent misuse. Promotional text messages require separate, specific consent; submitting a repair inquiry does not enroll you in marketing.

3. SMS messaging and your choices

Where SMS enrollment is offered, messages may include inquiry responses, appointment reminders, repair updates, and customer support. Promotional messages require separate express consent. Consent to text messaging is not a condition of purchase. Message frequency varies based on your interactions with us. Message and data rates may apply.

You may opt out at any time by replying STOP. A final opt-out confirmation may be sent; further program messages stop unless you opt in again. Reply HELP for assistance, or contact sales@alphaautocollision.co or 626-806-4184 during business hours. Carriers are not liable for delayed or undelivered messages; availability depends on your carrier and service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Support providers may access information only as necessary to support our direct services. All other sharing categories described below exclude text messaging originator opt-in data and consent, except sharing with aggregators and providers of the text messaging services for delivery and support.

4. Information sharing and disclosure

We do not sell, rent, or trade your personal information. We may share information as needed with service providers supporting website hosting, customer records, appointment scheduling, analytics, applicable payment processing, and communications. We may also disclose information where required by law, valid legal process, or to protect legal rights and safety, or in connection with a business transfer subject to applicable privacy protections. SMS opt-in data and consent are excluded from these sharing categories except as stated in the text messaging notices above.

5. Data security and retention

We use reasonable safeguards to protect information. Repair inquiries and uploaded repair photos are intended for authorized staff, and uploaded inquiry photos are stored privately. Please do not upload identification, payment details, or unrelated sensitive documents. No internet transmission or electronic storage method can be guaranteed completely secure.

We retain information as reasonably necessary to provide services, maintain business records, honor communication preferences, resolve disputes, and meet legal obligations. Contact us with questions about retention or deletion.

6. Cookies and tracking technologies

We use cookies, browser storage, and analytics or advertising technologies to understand website usage, remember visit sources and preferences, improve functionality, and measure marketing effectiveness. First and most recent visit sources, landing pages, campaign parameters, and advertising click identifiers may be associated with a submitted repair inquiry. This attribution does not enroll you in marketing.

You may manage cookies and browser storage through your browser settings. Disabling them may limit some website features.

7. Your rights and choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, ask how it is used, or withdraw consent for future optional communications. Reply STOP to opt out of SMS and use any unsubscribe instructions in marketing emails, or contact us directly. We may need to verify your identity before fulfilling a request. You may also contact the relevant privacy authority where applicable. Contact details are provided in Section 10.

8. Third-party links

Our website may link to third-party websites and services, including scheduling, review, insurance, or financing providers. Their privacy practices are governed by their own policies. This policy covers information collected by Alpha Auto Collision Inc. through our website and services.

9. Changes to this policy

We may update this policy periodically. The latest version will be available on this page with its effective date. We will provide additional notice of material changes where required by law.

10. Contact us

Alpha Auto Collision Inc.
10591 Cherry Avenue, Unit A, Fontana, CA 92337
Phone: 626-806-4184
Email: sales@alphaautocollision.co
Website: Alpha Auto Collision website

Business hours (Pacific): Monday–Friday, 8:30 a.m.–5:00 p.m.; Saturday, 8:00 a.m.–1:30 p.m.; Sunday, closed.